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Refund Policy

How do I request for a return?
To begin initiating a return, within 30 calendar days of delivery, you MUST reach out to our customer support team at sales@supercoolnow.com to confirm the return. Any return without the confirmation will be void.


IMPORTANT: Please contact us before making a return.
This is due to the shipments coming from different and multiple warehouses, thus, sending to the wrong warehouse will cause an error in the system. Once an error has been made in the system, we will not be able to process your returns.

How does your Returns Policy work?
Our return policy applies when wrong item is delivered or item is broken upon delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Returns shipping
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your returned product to reach us, may vary.

If you are returning an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we're not responsible for any lost or damaged package.

How do I request for a refund?
Refund will be issued if applicable:

  • The received item(s) is defective.
  • You received an incorrect item(s).

IMPORTANT: Please note you will be required to provide a video or picture (video is preferred) of the received item to qualify for the refund. Please send the video or picture to sales@supercoolnow.com

Also as all our products are free we can't refund any money on orders, this is because you payed for shipping and not for the product, we can change a product but not refund it when broken or missed.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

If you still do not receive the refund, contact your bank next. There is often some processing time before a refund is posted.

If you’ve done all these and you still have not received your refund, please contact us at sales@supercoolnow.com

How do I request for an exchange?
Exchange will be issued if applicable:

  • The received item(s) is defective.
  • You received an incorrect item(s).

If you are approved, then your exchange will be processed. Depending on where you live, the time it may take for your exchanged item to reach you, may vary.

Once ordered we can’t refund you directly, we need to ask the shipping services if it’s possible and if the order isn’t processed yet.

When is refund or exchange not possible?
You’re not eligible for the exchange or refund for the following reasons. If:

  • The order is not corrected or canceled before the order has been processed by our warehouse/manufacturer/supplier.
  • The product is not broken or defective
  • The product is damaged because of your own use
  • The product received has some discrepancies in color, size or measurement.
  • Received the correct item but you change your mind and want to exchange to a different design or model.
  • Any refund or exchange request made after 30 days upon item received.